Question 1

Are there travel or material fees?

Accepted Answer

Your rate is an all-in price. We believe in fair and transparent pricing so forget about all of the extra charges on your invoice.

Question 2

Are you insured, licensed and background checked?

Accepted Answer

Yes, yes and yes. Your trust is extremely important to us as we aim to maintain a standard of transparency and reliability.

Question 3

Do I NEED to be away from my property during the service.

Accepted Answer

It is preferred that the space undergoing a clean is clear of pets and people. It doesn't mean you have to fully leave your property but please be respectful of our cleaners during service and to keep the area clear for safety, efficiency and comfortability.

In-person or virtual walk throughs are optional before service to ensure your needs are thoroughly communicated before hand - so you can feel confident giving our cleaners space.

Question 4

What is your cancellation policy?

Accepted Answer

Cancellations and Rescheduling
At least 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations made within less than 24 hours may incur a cancellation fee of $50 which is to be paid before your next booking.
No-shows or failure to provide access to the premises will result in the full charge for the service.

By submitting your booking request, you agree to our terms and conditions.

Question 5

Do you use non-toxic and natural cleaning products?

Accepted Answer

Yes, we do! At Moss & Marble Cleaning Co., we make it our mission to prioritize the health and safety of our clients, their families (including pets), and our staff. During all of our residential cleans, we use non-toxic, eco-friendly cleaning products that are safe, effective, and environmentally responsible, unless we are instructed to use client provided products.

The products we carry are free from harsh chemicals and are designed to clean thoroughly without leaving behind harmful residues or strong chemical odors. If you have specific allergies or sensitivities, please let us know in advance, we’re happy to accommodate your needs wherever possible.

Note:  in some commercial or industrial environments, we may need to use disinfectants or chemicals that meet specific health and safety regulations, particularly in areas like food prep zones, medical offices, or high-traffic public spaces.
In these cases, we always:
Follow all safety protocols and regulatory guidelines
Use products that are approved for professional use
Ensure proper ventilation and handling procedures
Minimize chemical use wherever possible

If you have concerns or specific product preferences, we encourage you to discuss them with us in advance. Compliance with health standards is priority.

Frequently Asked Questions

Are there travel or material fees?

Are you insured, licensed and background checked?

Do I NEED to be away from my property during the service.

What is your cancellation policy?

Do you use non-toxic and natural cleaning products?